Overview
Northern Power and Safety Solutions, LLC (âNorthern Power,â âwe,â âus,â or âourâ) operates the LOCKOUT ID smart LOTO tag system and related websites and cloud services (collectively, the âServicesâ). This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit lockoutids.com, use the LOCKOUT ID Portal, scan a tag, or otherwise interact with us.
By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.
Information We Collect
Information you provide
We may collect information you choose to give us, including:
- Contact details (name, company, email, phone) when you request a demo, support, or place an order
- Account and organization information for LOCKOUT ID Portal administrators and authorized users
- Worker and lockout-related data your organization enters into the portal (for example, names, photos, phone numbers, work scope, shift status, and lockout records)
- Communications with our support team (email, phone, Microsoft Teams chat)
Information collected automatically
When you use our website or portal, we may automatically collect:
- Device and browser type, IP address, and general location (city/region level)
- Pages viewed, links clicked, and time spent on the site
- Log data related to portal sign-in, tag scans, NFC taps, and system events needed to operate and secure the Services
- Cookies and similar technologies (see Cookies below)
Information from tags and field use
LOCKOUT ID tags display information your organization configures. Scanning a tag or using portal features may generate usage and audit data (for example, timestamps, tag identifiers, and actions taken in the portal) so your team can manage lockouts and maintain records.
How We Use Information
We use collected information to:
- Provide, maintain, and improve the LOCKOUT ID tag system and portal
- Process orders, licensing, RMA requests, and customer support
- Enable features such as worker verification, real-time lockout visibility, dashboards, and audit exports
- Send service-related notices (for example, account, security, or billing messages)
- Respond to demo requests and sales inquiries
- Monitor performance, troubleshoot issues, and protect against fraud or abuse
- Comply with legal obligations and enforce our terms
We do not sell your personal information.
How Organizations Use Worker Data
If you are a worker whose employer uses LOCKOUT ID, your organization controls what information is stored on tags and in the portal. Employers are responsible for providing any required notices to workers and for using the system in line with their policies and applicable law. Questions about data your employer holds should be directed to your employer first.
Sharing of Information
We may share information with:
- Service providers who help us host, operate, support, or analyze the Services (under contractual confidentiality obligations)
- Payment and fulfillment partners when you purchase products
- Professional advisors (for example, lawyers or accountants) when necessary
- Authorities when required by law, subpoena, or to protect rights, safety, and security
- A successor entity in connection with a merger, acquisition, or sale of assets, with notice where required by law
Your organization may configure sharing within the portal (for example, supervisors, viewers, or exported reports). That sharing is controlled by your organizationâs administrators.
Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, and improve content. You can adjust cookie settings in your browser; some site features may not work correctly if cookies are disabled.
Data Retention
We retain information for as long as needed to provide the Services, meet contractual and licensing obligations, resolve disputes, and comply with legal requirements. Retention periods for portal and lockout records may also be determined by your organizationâs settings and policies.
Security
We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Your Choices and Rights
Depending on where you live, you may have rights to:
- Access, correct, or delete personal information we hold about you
- Object to or restrict certain processing
- Receive a portable copy of your data
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details below. We may need to verify your identity and may redirect portal users to their organizationâs administrator when the employer controls the data.
Children
The Services are intended for workplace safety use by adults and organizations. We do not knowingly collect personal information from children under 16.
International Users
We are based in the United States. If you access the Services from outside the U.S., your information may be processed and stored in the U.S. or other countries where we or our providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the âLast updatedâ date. Material changes may also be communicated through the portal or by email where appropriate.
Contact Us
Northern Power and Safety Solutions, LLC
LOCKOUT ID / Privacy inquiries
Email: support@lockoutids.com
Phone: +1 617-340-3061